Shipping & Returns

Ordering Informaion

● Minimum order: $50.00
● C.O.D. fee: $11.00
● When you receive your order confirmation it will show $0.00 for freight charges. This price is determined once the box is packed and is based on weight and size of package(s).
● Orders are generally shipped UPS ground or USPS Priority Mail. Overnight, 2 or 3 day shipping is available - please email or call after placing your order for alternate shipping.
● Spool lengths may, from time to time, be over or under ordered amounts. This eliminates waste and allows us to sell our chain at very competitive prices. It also ensures that spools are not made up of short joined lengths.

Return Policy

● Please download our Customer Return Form and include it with your return.
● Please call ahead before returning items.
● A 10% restocking fee may be applied under certain circumstances.
● Returns accepted up to 90 days from date of purchase if unused and in original packaging.
● Special orders are not eligible for return.
● If less than the minimum quantity is purchased it is not eligible for return. (example: If you order 5ft of a chain when the minimum is 25ft you cannot return 5ft.)
● In addition, we do not accept partial returns. (example: If you ordered 25ft, used 20ft, and would like to return the remaining 5ft.)

*Please include the invoice and quantity of each item you are returning.