At Continental Bead Suppliers Inc., we pride ourselves on the quality of our products. If for any reason you are not fully satisfied with your purchase from our online store, we are here to help with a return and refund. You can submit a return request within 30 days of the shipment date. Please note, we are unable to refund shipping charges or accept returns on Sale (clearance) items.

Item Condition: To be eligible for a return, items must be unopened and in their original packaging. We regret that we cannot offer refunds for items that have been used, such as cut chain or opened packages.

Variation in Plated Products and Color Matching: At Continental Bead Suppliers Inc., we take pride in offering high-quality plated products crafted with precision and care. However, it's important to note that due to the electro-plating process, slight variations may occur between shipments. Additionally, while we strive to provide accurate color representations, colors may not always match precisely from batch to batch.

Return Policy Disclaimer:

  • Returns Not Accepted for Cut or Used Products: We do not accept returns for products that have been cut or used. Please ensure the integrity of the product before altering or using it in your creations.
  • Tolerating Slight Variances: As our products are handcrafted and undergo various processes, including plating, a slight variance in color or appearance may occur. We kindly ask our customers to understand and tolerate these minor differences, as they are inherent to the nature of our manufacturing techniques.

Returns from Multiple Orders: For those returning items from several orders, please ensure each order has its own return authorization form. To ensure accurate credit processing, keep items from different orders separated and clearly marked with the corresponding return code.

Exchanges: Due to security reasons, we do not offer direct exchanges as we do not keep credit card information on file for all retail customers. However, we are more than willing to issue a refund for any returned items that meet our criteria. Feel free to place a new order for any additional items you desire.

Following these guidelines helps us process your return swiftly and accurately. We value your business and if any product does not meet your expectations, please reach out to us.

Refund Issuance: Refunds are processed once the returned merchandise is received at our facility in Las Vegas. We aim to handle your refund promptly and efficiently.

How to Initiate a Return: Initiating a return with Continental Bead Suppliers Inc is straightforward. Click here to submit your return request and download the Return Authorization form that you need to include with your return. We aim to make the process hassle-free.