15mm x 11mm Mary, Mother of Jesus Charm Connector - Made of Pewter - Sold Individually - CBS3496

1. What products do you offer?

   • We offer a wide range of beads, charms, chains, findings, and jewelry-making supplies to meet your creative needs.

2. Are your products hypoallergenic?

   • Yes, our products are hypoallergenic, making them safe for those with sensitive skin.

3. Do you offer customization services?

   • Yes, we offer customization services for certain products. Contact our team for more information and to discuss your specific requirements.

4. What are your shipping options?

   • We offer various shipping options to accommodate your needs, including standard and expedited shipping. International shipping is also available.

5. Do you offer wholesale pricing?

   • Yes, we offer wholesale pricing for qualified buyers. We do however require a business license. You can apply for a wholesale account here.

6. What is your return policy?

   • We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please contact us within 30 days of receipt to arrange for a return or exchange.

7. Do you offer virtual shopping appointments via Zoom?

   • Yes, we offer virtual shopping appointments via Zoom. Simply schedule an appointment by visiting this link, and we'll guide you through our products and answer any questions you may have in real-time.

8. What is the Beading Bucks loyalty program?

   • Our Beading Bucks loyalty program is our way of thanking our loyal customers for their continued support. With every purchase, you earn Beading Bucks that can be redeemed for discounts on future purchases. The more you shop, the more you save!

9. Do you offer drop shipping services for wholesale customers?

   • Yes, we offer drop shipping services for our wholesale customers to help streamline their business operations. With drop shipping, you can expand your product offerings without the hassle of managing inventory. Visit this link for more information on our drop shipping program and how to get started.

10. What payment methods do you accept?

    • We accept various payment methods, including credit/debit cards, PayPal, and more. Contact our customer service team for assistance with payment options.

11. Can I track my order?

    • Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

12. Are your products eco-friendly?

    • We strive to minimize our environmental impact by offering eco-friendly products whenever possible. Look for our eco-friendly options marked in our product listings.

13. Do you offer tutorials or classes?

    • Yes, we offer tutorials and classes to help you learn new beading techniques and expand your skills. Check the "Continental Creations Corner" on our website or social media channels for upcoming classes and tutorials.

14. How can I contact customer support?

    • You can reach our customer support team via email at info@continentalbeads.com, by phone at (702) 360-9900, or through the contact form on our website. We're here to assist you with any questions or concerns you may have.

15. Do you offer international shipping?

    • Yes, we offer international shipping to many countries around the world. International shipping rates and delivery times may vary depending on the destination. International shipping rates are calculated at checkout.

Plated jewelry offers the beauty of precious metals at a fraction of the cost—but it needs a little extra care to keep it looking its best.

Jewelry Care Tips:

• Avoid exposing your plated jewelry to water, sweat, lotions, perfumes, and cleaning products.

• Always remove your jewelry before showering, swimming, or working out.

• Store your pieces in a soft pouch or separate compartment to prevent scratches and fading.

• Gently wipe with a soft, dry cloth after each wear to remove oils and dirt.

• Do not use chemical jewelry cleaners or polishing cloths meant for solid metals.

Pro Tip: To extend the life of your plated jewelry, wear it as a finishing touch—after applying makeup, perfume, or hairspray.

Processing & Handling Times

• Orders are processed and shipped Monday through Friday, excluding holidays.

• Most orders are processed within 1-2 business days after payment is received.

• Custom or special orders may require additional processing time.

Shipping Methods & Delivery Times

We offer USPS and UPS shipping services to ensure reliable delivery:

Domestic (USA)

• USPS Ground Advantage & Priority Mail (1-7 business days)

• UPS Ground (1-5 business days)

• UPS 3 Day Select (3 business days)

• UPS 2nd Day Air (2 business days)

• UPS Next Day Air (1 business day)

Important: UPS guarantees delivery times, making it the best option for time-sensitive orders. If you need your package by a specific date, we recommend choosing UPS at checkout.

For high-theft areas, we offer USPS Signature Delivery upon request. If you believe your location is at risk for package theft, please choose the signature delivery option at checkout.

International Shipping

• USPS International Mail (7-21 business days, varies by destination)

• UPS Worldwide Expedited & Express (3-7 business days)

Note: Delivery times for international orders vary based on customs processing and carrier delays.

Shipping Rates

• Shipping costs are calculated at checkout based on order weight, destination, and shipping method.

• Free shipping promotions may apply to qualifying orders (see current promotions for details).

International Shipping & Customs

• Customers are responsible for any applicable customs duties, taxes, or import fees.

• Customs processing may cause additional delays beyond our control.

Order Tracking

• A tracking number will be provided via email once your order ships.

• Please allow up to 24 hours for tracking updates to appear in the system.

Shipping Address Accuracy

• Please verify your shipping address before completing your order.

• We are not responsible for lost or undelivered packages due to incorrect addresses.

Lost, Stolen, or Delayed Packages

• If your package is marked as delivered but not received, check with your local carrier or neighbors.

• We are not responsible for lost or stolen packages after delivery but can assist with filing a claim with the carrier.

• For time-sensitive deliveries, we strongly recommend using UPS, as they guarantee delivery dates.

Returns Due to Failed Delivery

• If an order is returned due to an incorrect or undeliverable address, the customer is responsible for additional shipping costs to resend the package.

Need Assistance?

For any shipping-related questions, please contact our Customer Service Team at info@continentalbeads.com or (702) 360-9900.

Shop Securely. Shop with Confidence.

Protect Your Packages: Introducing Signature Delivery with USPS

At Continental Bead Suppliers Inc., we understand how frustrating it is to experience package theft, especially during busy shopping seasons. To help safeguard your orders, we are now offering signature delivery as an option for all USPS shipping methods on our website.

Why Choose Signature Delivery?

Package theft has unfortunately become a common issue, and signature delivery ensures that your package is handed directly to you or another authorized individual. This added layer of security gives you peace of mind knowing your order will arrive safely in your hands.

When you select signature delivery at checkout:

• Your package will not be left unattended on a porch or mailbox.

• You will receive a notification to arrange re-delivery or pickup if you're unavailable at the time of delivery.

• Your order is secured against unauthorized recipients.

Important Disclaimer

While we strive to provide the best shopping experience for our customers, it is important to note:

• If you opt out of signature delivery and your package is lost or stolen, Continental Bead Suppliers Inc. is not responsible for replacing or refunding the lost items.

• The customer remains financially responsible for any lost package that did not include signature delivery.

We highly recommend adding this option to your order, especially if you’re concerned about delivery security in your area.

How to Add Signature Delivery to Your Order

Adding signature delivery is simple:

1. Shop as usual and proceed to checkout.

2. Select your preferred USPS shipping method.

3. Choose the "Signature Delivery" option before finalizing your order.

By taking this step, you can ensure the safety of your purchases and enjoy a hassle-free shopping experience.

At Continental Bead Suppliers Inc., we pride ourselves on the quality of our products. If for any reason you are not fully satisfied with your purchase from our online store, we are here to help with a return and refund. You can submit a return request within 30 days of the shipment date. Please note, we are unable to refund shipping charges or accept returns on Sale (clearance) items.

Item Condition: To be eligible for a return, items must be unopened and in their original packaging. We regret that we cannot offer refunds for items that have been used, such as cut chain or opened packages.

Variation in Plated Products and Color Matching: At Continental Bead Suppliers Inc., we take pride in offering high-quality plated products crafted with precision and care. However, it's important to note that due to the electro-plating process, slight variations may occur between shipments. Additionally, while we strive to provide accurate color representations, colors may not always match precisely from batch to batch.

Return Policy Disclaimer:

• Returns Not Accepted for Cut or Used Products: We do not accept returns for products that have been cut or used. Please ensure the integrity of the product before altering or using it in your creations.
• Tolerating Slight Variances: As our products are handcrafted and undergo various processes, including plating, a slight variance in color or appearance may occur. We kindly ask our customers to understand and tolerate these minor differences, as they are inherent to the nature of our manufacturing techniques.

Returns from Multiple Orders: For those returning items from several orders, please ensure each order has its own return authorization form. To ensure accurate credit processing, keep items from different orders separated and clearly marked with the corresponding return code.

Exchanges: Due to security reasons, we do not offer direct exchanges as we do not keep credit card information on file for all retail customers. However, we are more than willing to issue a refund for any returned items that meet our criteria. Feel free to place a new order for any additional items you desire.

Following these guidelines helps us process your return swiftly and accurately. We value your business and if any product does not meet your expectations, please reach out to us.

Refund Issuance: Refunds are processed once the returned merchandise is received at our facility in Las Vegas. We aim to handle your refund promptly and efficiently.

How to Initiate a Return: Initiating a return with Continental Bead Suppliers Inc is straightforward. Click here to submit your return request and download the Return Authorization form that you need to include with your return. We aim to make the process hassle-free.