Order Information

Spool lengths may, from time to time, be over or under ordered amounts. This eliminates waste and allows us to sell our chain at the most competitive prices possible. It also ensures that spools are not made up of short, joined lengths.

Backorder shipping is always free for USA domestic shipping.

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Return Policy

Continental Beads stands by a 90-Day Satisfaction Guarantee. To initiate a return, you may contact us at 702-360-9900 or email us to request an RMA.

● Print our Customer Return Form and include it with your return
● Returns are accepted up to 90 days from date of purchase if unused and in original packaging
● A 10% restocking fee may be applied under certain circumstances
● PayPal merchant transaction fees of 2.9% + $0.30 are not refundable
● Special orders are not eligible for return

● If replacement merchandise is requested, typically the replacement merchandise will be invoiced when shipped and a credit will be applied once your returned merchandise is received. 
● We do not accept partial returns. For example, if you ordered 25 ft and used 20 ft, we cannot accept a return for the remaining 5 ft
● Please include the invoice and quantity of each item you are returning